The City of Fairmont's Water and Sewer Utilities are regulated by the Public Service Commission of West Virginia.

A copy of the Public Service Commission's Rules and Regulations in reference to Water Rules and Sewer Utilities is on file at this location and available for public inspection.

A copy of the City of Fairmont's Rates, Policies and Procedures in reference to its Water and Sewer Utilities is on file at this location and available for public inspection.

The City of Fairmont reserves the right to check with your bank for sufficient funds when presented with a check equal to or greater than $100.⁰⁰ in value for payment of a delinquent account that is scheduled to be shut off. This will help us serve you without interruption of service and may avoid additional charges.

According to Section 4.8a(7) of the Public Service Commission's Rules and Regulations, the City of Fairmont will not accept payment on account by personal check if, during the previous twelve months, more than one check has been returned by the bank for insufficient funds. Payment will be accepted in the form of cash, money order, or credit card.

If an account is inactive and the customer has a credit balance, The City of Fairmont will make every effort to return the overpayment to the customer. If the overpayment equals or exceeds $10.⁰⁰, the City of Fairmont will mail a refund check to the customer within 45 days of account becoming inactive. If the customer has not claimed an overpayment and the amount is less than $10.⁰⁰, the City of Fairmont reserves the right to charge off the balance until it is claimed.